SayIT FAQ's

All delivery times are after art/logo approval. Normal delivery on all stock apparel items is 2-4 weeks after art approval. Delivery schedules are based on manufacturer's requirements, so please refer to individual product detail pages. All shipments are via UPS or FedEx ground unless otherwise specified. You can choose a more appropriate shipping method if needed.

What happens if a product is back-ordered?

We make every effort to ensure the products on our site are in-stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

How can I get my order faster?

You may choose faster shipping by calling us at 1-719-495.9830 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we will do everything possible to meet your deadlines. Rush charge and expedited air freight will be applied to your final cost.

Can I have my order shipped to multiple addresses?

Yes, simply email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call (719) 495-9830 when placing your order to specify multiple shipping addresses. There will be a drop ship charge for each additional location.

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Pricing and Payment

What are the standard minimum order quantities?

Apparel: For embroidered apparel, the standard minimum order quantity is typically 6-12 per style. You must use the same logo and logo colors on a single style to qualify for minimum pricing. Some styles may have higher minimums. Please refer to individual product detail pages.

For screen printed apparel, the minimum order quantity is typically 12-24 per color/style. You must use the same logo and logo colors on a single style to qualify for minimum pricing.

Headwear: You must use the same logo, logo colors and decoration method on a single style to qualify for minimum pricing. Once you have met the minimum, you must order headwear in consecutive increments of 12. All caps should be the same style, color, and logo as the initial cap you ordered. You may not combine headwear styles, colors and identification options to meet minimum or consecutive increment requirements.

Gift items: Minimum order quantities for gift items vary by product. Please refer to individual product detail pages.

What are the standard setup charges?

Setup charges vary by product. Please refer to individual product detail pages.

What payment options are available?

You can pay by check or Visa and MasterCard.

Why is sales tax added to my order?

In accordance with state and local tax laws, we are required to charge sales tax on sales to Colorado. If you are currently on file with SayIT as a tax exempt customer, you do not need to provide proof of your tax exempt status prior to placing your order. If you have questions about your tax exempt status, please contact SayIT customer service at (719) 495-9830. If you are a tax exempt organization and do not have tax exempt form or file with us, please contact SayIT Customer Service at (719) 495-9830 for more information before ordering.

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Art and Decoration

How do I need to send my artwork? Is there a preferred format?

Complete instructions are available below. To provide your artwork in another format, please contact SayIT Promotional Products at (719) 495-9830 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

How long is my artwork stored?

Your artwork will be stored for one year after its last use.

Can I get a proof of my artwork?

Yes, we offer JPG or TIFF files for your approval upon request. If you would like a copy sent to you via e-mail or fax, please call us at 1-719-495-9830 or email us at Can I get my PMS color matched?

Yes, we provide PMS color-matching when available. If PMS color-matching is not possible on an item, the closest available color will be selected. One of our graphic design experts can help you select imprint colors for the best presentation of your artwork. For embroidery, we will select the embroidery thread color which most closely matches a specified PMS color. Some additional charges may be incurred for a PMS match. Your Customer Service Representative will advise of this upon order confirmation. Please call (719) 495-9830 or email

What are my options for product identification?

Gift items: Imprint colors, imprint options, art requirements, and charges vary by product, so please refer to individual product detail pages for more information. We offer silk screen printing, pad printing, laser and deep etch engraving as well as debossing and embossing. Many other imprint methods are available including manufacturing processes which include your logo embedded or molded into your product.

Other identification methods: The most common decoration method for each product has been pre-selected for your convenience. Other decoration methods may be available. For more information on setup costs on screen print, embossing, thermofuse, and other identification methods, please call us at (719) 495-9830 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Embroidery: We must create production artwork and an embroidered design on all apparel and head-wear embroidery orders. A set-up charge of $18 per 1,000 threads will be charged for the initial creation of the embroidered design. Embroidery setup charges cannot be refunded or rebated. All embroidery tapes and setups are the property of SayIT Promotional Products and cannot be transferred to another party.1

Imprint options defined:

Silk-Screening: The image is created from ink pressed through a stenciled screen. A separate screen is required for each color resulting in a higher cost for additional colors and processing.
Embroidery: Stitching a design into fabric.
Deboss: The depression of an image into a materials surface.
Emboss: A raised image is impressed on an items surface.

Hot Stamp: The pressing of a heated stamp on an items surface to create an impression.
Etching: The production of an image on a surface by using acid.

Laser engraving: A laser is used to engrave or etch into the surface of an item.
Die-casting: Injecting molten metal into the cavity of a carved die (or a mold)
Die-striking: An impression made on a metal sheet by a metal stamp or hammer.

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Artwork File Types and Specifications

What are the preferred file types?

The preferred file type for most jobs is a .eps file. These files allow us to accurately manipulate logos and the elements which they are comprised of to re-size without any loss of quality or accuracy.

Vectorised Artwork (.eps, .ai or correl draw files)
These are ideal files for the correct printing and reproduction of your logo. We do what we can to re-illustrate logos when we receive basic files. But it is time consuming task, and if your logo is difficult we have to charge $45 to re-illustrate your logo. The bonus is that we will then give you a copy of the file you've paid for which will come in useful if you ever want to do any printing, signage or design work with your logo.

JPEG(.jpg) Files
jpg files are okay for embroidery, but they have to be re-illustrated for printing and engraving use. A high res .jpg file can also be used for printing digital or offset printing jobs, though it is not a preferred file type.

PDF Files
.pdf files are becoming the industry standard for offset and digital printing. They have only limited use for printing promotional products. A .pdf file is fine for embroidery but we have to re-illustrate a .pdf logo if printing or engraving is required.

Doc Files and Text Files
Microsoft files can be worked with, but they are the least desirable file. If it's simple we may be able to work with it. A complex logo will need to be re-illustrated to a .eps file.

What is the cost for Artwork and Set-Up?
The setup charges are specific to the product and manufacturer. The exact cost will be included on our website and in any quotes you receive. Whenever artwork has to be re-illustrated there is a $45 charge. When it is necessary to rework or adjust artwork there is a charge of $45 per half hour .

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Orders and Returns

Can I add, cancel or delete items on my order if I change my mind?

Since your order is processed as soon as it is placed, we are unable to allow for changes, corrections or cancellations. Please review your order carefully before placing it. You will need to place a new order for additional items. Call us at (719) 495-9830 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for any additional charges, if applicable. A new order would not be delivered in the same shipment or at the same time as the original order.

Can I get a sample of the product?

Yes, we can send you a sample of the actual item you are looking to purchase on our website. Most items are available with either random logos or blank.

For your convenience, samples will be billed at the lowest quoted price on www.Sayit.com and will ship ground to your location with applicable shipping and handling charges. Please note that samples may take 10 business days or more to arrive.

For more information, to check for sample availability of your chosen product, or to order a sample, please call us at (719) 495-9830 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll review your specific sample needs.

Can I receive a pre-production sample for approval prior to my order being placed into production?

Yes. To receive a pre-production sample, you must place your order by phone and request a sample at that time. Call us at (719) 495-9830 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it for additional charges. Delivery time on your order would begin based on when the pre-production sample is approved.

Am I limited to the items shown in the catalog or can I customize my order?

Our special order options are endless. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to over 4,000 industry vendors and hundreds of thousands of products. Please call us at (719) 495-9830 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to begin the custom order process.

What if I want a larger quantity than those listed on the site?

Please call (719) 495-9830 or e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it for larger quantity quotes.

How do I get in touch with someone if I have a problem with my order?

You can email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at (719) 495-9830, Monday through Friday from 8 a.m. to 5 p.m. Mountain Standard time.

What if I receive more or less than I ordered?

We strive to ship you the exact quantity you ordered for every product. However, due to occasional variations in the identification process, an overrun or under-run of an order quantity may occur. We reserve the right to ship and invoice up to ± 5% of the original order quantity.

What if I'm not sure about the product color?

Product colors are reproduced as closely as possible throughout our website. However, actual colors of products or identification processes may vary. The colors are to be used only as a guide; please contact us at (719) 495-9830 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it if you have specific color requirements.

What sizes should I order?

Unisex sizes (S,M,L,XL,2X,3X) generally fit adults up to 6'1".

Garments available in Tall sizes (LT-3XLT) are noted on the individual product detail pages. Tall sizes add 1-1/2" to sleeve length and 2" to the body length.

Many products or brands can fit differently. If you would like more information on a specific garment's fit, call us at (719) 495-9830 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

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Product Sizing Information:

UNISEX STYLES	XS	S	M	L	XL	2X	3X
Men's Shirt/Jacket	30 32	34 36	38 40	42 44	46 48	50 52	54 56
Ladies' Shirt/Jacket	4	6 8	10 12	14 16	18 20	22	--

LADIES' ONLY STYLES	S	M	L	XL	2X
Ladies' Shirt	4 6	8 10	12 14	16 18	20 22

YOUTH STYLES	XS	S	M	L	XL
Shirt	2 4	6 8	10 12	14 16	18 20

CAPS
Generally adult Caps come in one size which is adjustable to fit 6-7/8" - 7-5/8"

What is your return policy?

Since all of our products are personalized, we are unable to accept returns. If you feel your order was produced incorrectly, please contact us at (719) 495-9830 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it immediately. If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and accept your return and repay your freight costs. We regret we cannot accept returns sent C.O.D. nor can we accept returns based on defects discovered after you have a third party apply additional decoration.

All claims for shortages, loss or non-delivery must be made within 10 days from the date of receiving your order. Claims for damages in transit must be made with the individual carrier when you receive the shipment, so please save all shipping cartons for inspection.

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Website/General

Is my credit card and account information secure?

Absolutely! Wherever financial information is required we take the utmost care to protect that information. We do ask that you do not email credit card information to us.

What if I'm having trouble with your website or I find an error?

We strive to make the online shopping process as easy and accurate as possible. If you have a comment about our site, Please contact us so we can make your shopping experience better.

Can I order a print catalog?

Yes. Simply fill out the catalog request form or click on the ‘Contact sayit" link or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your contact information and mailing address. Be sure to specifically request a catalog.

How can I contact SayIT Promotional Products directly?

You can email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call at (719) 495-9830.

How can I find out about special offers?

To receive exclusive information about special offers and deals, click on the "Register for Special offers" link and fill in the form or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it and ask to be added to our special offer list.

Terms and Conditions of Sale

All orders are subject to written acceptance. Orders may not be canceled once production has begun. Orders canceled before actual production has begun require written notice. Orders that can be canceled are subject to charges for all costs of processing and make-ready preparation that may have occurred prior to receipt of cancellation notification. Please note: www.SayIT.com cannot accept order shipping to international addresses. If you wish to ship to an international location, please call (719) 495-9830.

Artwork Policy

SayIT llc uses art, logos and other materials (Artwork) supplied by our customers to provide products and services. SayIT assumes no responsibility for determining the proper ownership or proper use of the Artwork. Any customer of SayIT represents and warrants to SayIT that he or she has the unrestricted right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, name, photograph, portrait, picture or illustration of any person or any other intellectually property in the way it is to be printed on or otherwise applied to the promotional merchandise ordered by the customer. SayIT llc assumes no responsibility for determining who does or does not have such authority.

By submitting Artwork to SayIT llc for use on a product, customers shall defend and hold harmless SayIT llc for the use of any Artwork and for breach of this warranty. Customers shall also indemnify, hold harmless, defend and absolve SayIT llc, its affiliates and licensors for and against all claims, liabilities and expenses arising out of or related to any actual or alleged infringement or misappropriation of any copyright, trademark, logo or other proprietary rights or merchandise. This directive will remain in effect after delivery of the product or service.

SayIT llc reserves the right to refuse to provide product or service when it is determined that the Artwork does not meet SayIT llc standards.

Site notes

The artwork, designs and trademarks shown on products on this site are examples of the type and quality of product identification available. They are not intended to represent endorsement by - or production for - the owners of the artwork, designs or trademarks. The illustrations are not meant to be advertisements. Items as pictured with identifications are not for sale to anyone other than the parties expressly authorized by the owners of the trademarks and logo designs. All prices and product details are subject to change without notice.

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Product Selection Assistance

Do you offer articles that will help me choose the best product?

Yes, we are constantly sharing cutting edge information to help you get the best value possible from your advertising dollars. Click on the article, "Why Use Promotional Products" link at the bottom of the each web page. Additionally you can visit "SayIT Articles" where new ideas are added every month.

How do I choose a Promotional Item?

It is always good to consult a promotional products professional when choosing an item for your organization or event. Don't be shy about asking for guidance. A promotional products counselor will walk you through the process from selection to even the best way to put your product in your clients hands. Your organization deserves the best possible value from advertising dollars.

Even though product selection can very greatly from one situation to another, there are some general considerations. A national survey by PPA produced the following results

Recipients report they look for the following characteristics in imprinted items:

Usefulness 98.3%
Quality 71.8%
Attractiveness 61.5%
Tastefulness 59.8%
Convenience 45.4%
Uniqueness 43.7%
Longevity 28.2%

Can I get assistance with my product search?

It is our pleasure to assist you with all off your advertising needs. Just call us at (719) 495-9830 or email

What types of merchandise is available?

There are more than 15,000 different types of items used as promotional products. Some of the more conventional articles are pens, calendars, T-shirts, coffee mugs and glassware, portfolios, calculators, cutlery, key tags, desk accessories and electronics.
Here is a category listing of promotional products:

1. Acrylic products

2. Albums

3. Aprons

4. Armbands

5. Atlases

6. Audiotapes

7. Automotive accessories

8. Badges

9. Bags: Garment, Gift, Litter, Sport, Tote, Other...

10. Balloons

11. Banks

12. Banners

13. Bar products

14. Barbecue items

15. Baskets

16. Beauty products

17. Beach products

18. Belt buckles

19. Beverage insulators

20. Binders

21. Blankets

22. Blazers

23. Bookmarks

24. Books

25. Briefcases

26. Bumper strips

27. Business cards

28. Business forms

29. Business gifts

30. Buttons

31. Calculators

32. Calendars: Desk, Diary, Misc, Pocket, Religious, Wall

33. Cameras

34. Camping equipment

35. Candy

36. Caps

37. Ceramic products

38. Certificates

39. Chairs: seat cushions

40. Cheering accessories

41. China

42. Clipboards

43. Clocks

44. Coasters

45. Coinage

46. Computer products

47. Coolers

48. Crystal

49. Cups

50. Cutlery

51. Decals

52. Decorations

53. Desk organizers

54. Diaries

55. Dispensers

56. Drafting instruments

57. Electronics

58. Embedments

59. Emblems

60. Embroidered items

61. Environmental products

62. Erasers

63. Figurines

64. Fireplace items

65. Fishing accessories

66. Flags

67. Flashlights

68. Flyswatters

69. Folders

70. Food products

71. Footwear

72. Fulfillment programs

73. Funeral directors services

74. Furniture

75. Games

76. Garters

77. Glass products

78. Globes

79. Gloves

80. Golf products

81. Greeting cards

82. Grooming aids

83. Hawaiian goods

84. Headbands

85. Health products

86. Highlighters

87. Holiday goods

88. Incentive programs

89. Infant products

90. Inflatables

91. Jackets

92. Jewelry: Cloisonné, Insignia, Recognition, Other...

93. Key tags

94. Kitchen products

95. Kites

96. Knives

97. Labels

98. Leather products

99. License plate frames

100. Lighters

101. Lucite products

102. Luggage

103. Luggage tags

104. Magazines

105. Magnets

106. Magnifiers

107. Maps

108. Markers

109. Matches

110. Mats: Beach, Counter, Floor, Table

111. Measuring tape

112. Medallions

113. Memo boards

114. Memo pads and Paper holders

115. Metal products

116. Mittens

117. Mugs

118. Musical products

119. Name plates

120. Neckwear

121. Optical goods

122. Ornaments

123. Packaging supplies

124. Paperweights

125. Party goods

126. Pencil products

127. Pencils

128. Pennants

129. Pens

130. Perfume

131. Pet products

132. Picnic accessories

133. Picture frames

134. Pillows

135. Pins

136. Plaques

137. Plastic products

138. Playing cards

139. Portfolios

140. Pressure-sensitive products

141. Product replicas

142. Puzzles

143. Radios

144. Rain gauges

145. Rain gear

146. Recycled paper products

147. Recycled plastic products

148. Research products and services

149. Restaurant/hotel amenities

150. Ribbons

151. Rulers

152. Safety products

153. Scarves

154. Scratch-off items

155. Sculpture

156. Seeds

157. Shoelaces

158. Shirts

159. Shorts

160. Signs

161. Spices

162. Sponges

163. Sporting goods

164. Sport bottles

165. Stationary

166. Stopwatches

167. Straps

168. Sunglasses

169. Sun shades

170. Suspenders

171. Sweets

172. T-shirts

173. Templates

174. Telephone accessories

175. Thermometers

176. Tools

177. Towels

178. Toys

179. Transfers

180. Trophies

181. Umbrellas

182. Uniforms

183. Utensils

184. Videotapes

185. Vinyl products

186. Visors

187. Wallets

188. Watches

189. Weather instrument

190. Wind chimes

191. Wood products

192. Wrist bands

193. Yardsticks

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